Privacy Policy

We collect the following categories of information:

1.1 Information You Provide

• Account Information: Name, email address, password, and profile details you provide during registration.
• Payment Information: Billing name and payment card details (collected and processed by our payment processors such as PayPal; we do not store full card numbers).
• User Content: Photos, images, videos, prompts, text descriptions, and brand materials you upload to the Service.
• Communications: Messages you send to our customer support, feedback, and survey responses.

1.2 Information Collected Automatically

• Usage Data: Features accessed, pages viewed, actions taken, time spent, and interactions with the Service.
• Device and Technical Data: Browser type, operating system, language settings, and referral URLs.
• Cookies and Similar Technologies: See Section 8 for details.

1.3 Information from Third Parties

• Social Login: If you register via Google, Apple, or other supported services, we receive basic profile information (name, email) from those providers, subject to your privacy settings with them.

1.4 Information from AI Assistants You Connect

You can connect MeeAww to third-party AI assistants such as ChatGPT and Claude through the Model Context Protocol (MCP). When you do:

• Connection: You sign in to your MeeAww Account and approve the connection. The assistant receives an access token that works only for MeeAww tools. You can disconnect at any time in the assistant's settings.
• What We Receive: Only what the assistant sends when it calls a MeeAww tool for you, such as your request text, product links, images you choose to use, and your choices and approvals. We do not receive your full conversation history or other content of your assistant account.
• What We Return: Generated images, videos, and storyboards. These are stored in your Account like other User Content.
• Logs: We record which tool was called, when, from which assistant, and whether it succeeded, to operate, secure, and bill the Service. We do not log the content of your conversation.
• Credits: Generation through an assistant uses your Credits under our Terms of Service.
• Processing: To generate content, we send prompts and images to AI infrastructure providers acting on our instructions (for example, Google and BytePlus).
• Assistant Providers: The provider of the assistant (for example, OpenAI or Anthropic) handles your conversation under its own privacy policy.

We use personal information for the following purposes:

• Service Provision: To create and maintain your Account, process your requests, generate advertising content, and deliver Service features.
• Payment Processing: To process Subscriptions, Credit purchases, and refunds.
• Customer Support: To respond to your inquiries and resolve issues.
• Service Improvement: To analyze aggregated, anonymized, or de-identified usage patterns and improve the Service.
• Security and Fraud Prevention: To detect, prevent, and respond to unauthorized access, fraud, or abuse.
• Legal Compliance: To comply with applicable laws, regulations, and lawful requests from authorities.
• Service Notices: To send service-related notices such as billing confirmations and policy updates.

AI Model Training

We do not use your User Content to train our AI models or those of third parties unless you provide separate, explicit opt-in consent. You may withdraw such consent at any time through your Account settings with prospective effect.

Marketing Communications

Marketing emails and promotional communications are sent only with your prior consent (opt-in), or where otherwise permitted by applicable anti-spam laws such as the U.S. CAN-SPAM Act, Canada's CASL, and the EU ePrivacy Directive. You may unsubscribe at any time via the link provided in each email or through your Account settings.

Where required by applicable law, we process your personal information based on the following legal grounds:

• Performance of Contract: To provide the Service you requested.
• Legitimate Interests: To improve the Service, ensure security, and prevent fraud, balanced against your rights.
• Consent: For optional activities such as AI model training or marketing communications.
• Legal Obligation: To comply with applicable laws and regulations.

We do not sell your personal information. We share it only in the following limited circumstances:

• Service Providers: With third-party vendors who support our Service (e.g., cloud hosting, payment processors, email services, AI infrastructure providers), bound by contractual confidentiality obligations and processing only as instructed by us.
• Legal Requirements: When required to comply with applicable law, court order, or lawful government request.
• Protection of Rights: To protect the rights, property, or safety of the Company, our Users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.
• With Your Consent: For any other purpose disclosed to you at the time of collection.

The Service is operated from the Republic of Korea, and your information may be processed in countries other than your own. Where personal information is transferred internationally, we implement appropriate safeguards (such as Standard Contractual Clauses or equivalent mechanisms) as required by applicable law to protect your information.

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• Account Data: Until your Account is terminated, then deleted within a reasonable period unless retention is required by law.
• Payment Records: Retained as required by tax, accounting, and other legal obligations (typically 5–7 years).
• User Content: Deleted when you delete it from your Account or within a reasonable period after Account termination.
• Support Communications: Retained for a reasonable period to handle follow-up issues.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Request a copy of your data in a machine-readable format.
• Objection / Restriction: Object to or request restriction of certain processing activities.
• Withdraw Consent: Withdraw consent for processing based on consent, at any time.
• Opt-Out of Marketing: Unsubscribe from marketing communications via the link provided in each email.

Where your jurisdiction's mandatory data protection laws grant you additional rights, those rights apply to you to the extent required by law.

To exercise your rights, contact us at support@countdn.ai. We will respond within the time period required by applicable law (typically within 30 days). You may also have the right to lodge a complaint with your local data protection authority.

We use cookies and similar technologies to operate and improve the Service. These fall into the following categories:

• Essential Cookies: Required for the Service to function (e.g., authentication, session management).
• Analytics Cookies: To understand how Users interact with the Service (e.g., Google Analytics).
• Preference Cookies: To remember your settings and preferences.

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect your ability to use the Service.

We implement reasonable technical and organizational security measures, including encryption in transit (TLS/SSL), access controls, and regular security reviews, to protect your personal information. However, no method of transmission or storage is 100% secure. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will delete it promptly. Parents or guardians who believe their child has provided us with personal information may contact us at support@countdn.ai.

11.1 For California Residents (CCPA / CPRA)

California residents have the right to:

• Know what personal information we collect, use, and share.
• Request deletion of personal information.
• Correct inaccurate personal information.
• Opt out of the "sale" or "sharing" of personal information (we do not sell personal information).
• Limit the use of sensitive personal information.
• Not be discriminated against for exercising these rights.

To exercise these rights, contact support@countdn.ai.

11.2 For EU/UK Residents (GDPR / UK GDPR)

EU and UK residents have the rights described in Section 7 above, based on the legal bases described in Section 3. You have the right to lodge a complaint with your local data protection authority.

The Company acts as the data controller for personal information processed through the Service.

11.3 Other Jurisdictions

If your jurisdiction provides additional rights under applicable data protection laws, those rights apply to you to the extent required by law.

We may update this Privacy Policy from time to time. For material changes that adversely affect your rights, we will provide at least 30 days' advance notice via email or in-Service notification. Your continued use of the Service after the effective date of changes constitutes your acceptance of the updated Privacy Policy.

For questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact us:

• Company: Countdn AI
• Representative: Kim Sang-hee
• Email: support@countdn.ai
• Mailing Address: #401, Narakium Yeoksam A Building, 40 Seolleung-ro 93-gil, Gangnam-gu, Seoul 06148, Republic of Korea